Privacy Policy for UstaBuddy

Last Updated: October 2, 2024

At UstaBuddy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Data: We collect information you provide to us, including your name, email address, business address, payment information, and details about the services you offer. This information is used to facilitate appointment scheduling, manage customer relationships, and process payments.
1.2 Non-Personal Data: We collect non-personal information, such as cookies and usage data, to enhance user experience and analyze website performance.

2. How We Use Your Information

2.1 Service Provision: Personal data is used to facilitate the appointment scheduling and CRM features of UstaBuddy.
2.2 Payment Processing: We use third-party payment processors to handle payments securely. These providers may access your payment data solely for transaction purposes.
2.3 Communication: We may use your email to send you service updates, appointment reminders, and marketing communications. You may unsubscribe from marketing emails at any time.
2.4 Analytics & AI Services: Non-personal data may be used to analyze platform usage and improve our services through AI and analytics tools.
2.5 Voice Recordings: We may record and transcribe calls to improve service quality. Voice recordings are deleted after 30 days.

3. Data Sharing

3.1 Service Providers: We do not sell your personal information. However, we may share your information with third-party service providers (e.g., payment processors, analytics, and AI solutions) to facilitate platform functionality. These providers are bound by confidentiality agreements and may only use your data for the purpose of providing services to UstaBuddy.
3.2 Affiliate Network: With your consent, UstaBuddy may opt your business into an affiliate network to share and receive leads with/from other businesses.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Voice recordings will be deleted after 30 days.

5. Your Rights

You have the right to:
5.1 Access: Request access to the personal data we hold about you.
5.2 Correction: Request corrections to inaccurate or incomplete data.
5.3 Deletion: Request the deletion of your personal data, subject to any legal obligations that require us to retain it.
To exercise any of these rights, please email us at hey@ustabuddy.com.

6. Data Security

We use industry-standard encryption to protect sensitive user and business data from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot fully ensure the security of information you transmit to us. You are responsible for maintaining the security of your login credentials.

7. Children’s Privacy

UstaBuddy is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such data as soon as possible.

8. Marketing Communications

By using UstaBuddy, you consent to receive marketing communications from us. You can opt-out of these emails by clicking the “unsubscribe” link at the bottom of any marketing email or contacting us at hey@ustabuddy.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are made, we will notify you via email. Your continued use of UstaBuddy after such changes will constitute your acknowledgment and acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at hey@ustabuddy.com.